{"id":33275,"date":"2020-10-26T12:24:20","date_gmt":"2020-10-26T11:24:20","guid":{"rendered":"http:\/\/savefumisteria.it\/faq\/"},"modified":"2024-01-22T08:29:48","modified_gmt":"2024-01-22T07:29:48","slug":"faq","status":"publish","type":"page","link":"https:\/\/savefumisteria.it\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<p><section id=\"bt_bb_section69e79ac4d23d6\" class=\"bt_bb_section bt_bb_color_scheme_1 bt_bb_layout_boxed_1200 bt_bb_vertical_align_top bt_bb_top_spacing_extra_large bt_bb_bottom_spacing_100 bt_bb_negative_margin_ bt-dark-skin\" style=\"; --section-primary-color:#ffffff; --section-secondary-color:#000000;\" data-bt-override-class=\"{&quot;bt_bb_top_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_top_spacing_extra_large&quot;,&quot;xxl&quot;:&quot;extra_large&quot;,&quot;xl&quot;:&quot;extra_large&quot;},&quot;bt_bb_bottom_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_bottom_spacing_100&quot;,&quot;xxl&quot;:&quot;100&quot;,&quot;xl&quot;:&quot;100&quot;},&quot;bt_bb_negative_margin_&quot;:{&quot;current_class&quot;:&quot;bt_bb_negative_margin_&quot;,&quot;xxl&quot;:&quot;&quot;,&quot;xl&quot;:&quot;&quot;}}\"><div class=\"bt_bb_background_image_holder_wrapper\"><div class=\"bt_bb_background_image_holder btLazyLoadBackground\"  data-background_image_src=\"https:\/\/savefumisteria.it\/wp-content\/uploads\/2023\/09\/save-fumisteria-magazzino-panoramica.jpg\" data-parallax-zoom-start=\"1\" data-parallax-zoom-end=\"1\" data-parallax-blur-start=\"0\" data-parallax-blur-end=\"0\" data-parallax-opacity-start=\"1\" data-parallax-opacity-end=\"1\" style=\" background-image: url(&#039;https:\/\/savefumisteria.it\/wp-content\/plugins\/bold-page-builder\/img\/blank.gif&#039;);\"><\/div><\/div><div class=\"bt_bb_port\"><div class=\"bt_bb_cell\"><div class=\"bt_bb_cell_inner\"><div class=\"bt_bb_row \"  data-bt-override-class=\"{}\"><div class=\"bt_bb_row_holder\" ><div  class=\"bt_bb_column col-xxl-6 col-xl-6 bt_bb_vertical_align_top bt_bb_align_left bt_bb_padding_normal bt_bb_animation_fade_in zoom_out animate\" style=\"; --column-width:6;\" data-width=\"6\" data-bt-override-class=\"{}\"><div class=\"bt_bb_column_content\"><div class=\"bt_bb_column_content_inner\"><header class=\"bt_bb_headline bt_bb_color_scheme_1 bt_bb_dash_top bt_bb_subheadline bt_bb_size_extralarge bt_bb_align_inherit\" style=\";font-family:&#039;Ubuntu&#039;; --headline-primary-color:#ffffff; --headline-secondary-color:#000000;\" data-bt-override-class=\"{&quot;bt_bb_size_&quot;:{&quot;current_class&quot;:&quot;bt_bb_size_extralarge&quot;,&quot;xxl&quot;:&quot;extralarge&quot;,&quot;xl&quot;:&quot;extralarge&quot;},&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_inherit&quot;,&quot;xxl&quot;:&quot;inherit&quot;,&quot;xl&quot;:&quot;inherit&quot;}}\"><h1 style=\"font-family:'Ubuntu'\"><span class=\"bt_bb_headline_content\"><span>Have you got any questions?<\/span><\/span><\/h1><div class=\"bt_bb_headline_subheadline\">Our Customer Care service is always ready to clear any doubts and perplexities the customer may have on how to install or to use our products. The most commonly asked questions are answered in the following section.<\/div><\/header><div class=\"bt_bb_separator bt_bb_border_style_none bt_bb_bottom_spacing_60\" data-bt-override-class=\"null\"><\/div><\/div><\/div><\/div><div  class=\"bt_bb_column col-xxl-6 col-xl-6 bt_bb_vertical_align_top bt_bb_align_center bt_bb_padding_normal\" style=\"; --column-width:6;\" data-width=\"6\" data-bt-override-class=\"{}\"><div class=\"bt_bb_column_content\"><div class=\"bt_bb_column_content_inner\"><\/div><\/div><\/div><\/div><\/div><\/div><!-- cell_inner --><\/div><!-- cell --><\/div><!-- port --><\/section><section id=\"bt_bb_section69e79ac4d2a27\" class=\"bt_bb_section bt_bb_layout_wide bt_bb_vertical_align_top bt_bb_top_spacing_large bt_bb_bottom_spacing_large bt_bb_negative_margin_\"  data-bt-override-class=\"{&quot;bt_bb_top_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_top_spacing_large&quot;,&quot;xxl&quot;:&quot;large&quot;,&quot;xl&quot;:&quot;large&quot;},&quot;bt_bb_bottom_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_bottom_spacing_large&quot;,&quot;xxl&quot;:&quot;large&quot;,&quot;xl&quot;:&quot;large&quot;},&quot;bt_bb_negative_margin_&quot;:{&quot;current_class&quot;:&quot;bt_bb_negative_margin_&quot;,&quot;xxl&quot;:&quot;&quot;,&quot;xl&quot;:&quot;&quot;}}\"><div class=\"bt_bb_port\"><div class=\"bt_bb_cell\"><div class=\"bt_bb_cell_inner\"><div class=\"bt_bb_row bt_bb_row_push_right bt_bb_content_wide bt_bb_row_width_boxed_1200 bt_bb_row_width_boxed  bt_bb_column_gap_medium\"  data-bt-override-class=\"{}\"><div class=\"bt_bb_row_holder\" ><div  class=\"bt_bb_column col-xxl-6 col-xl-6 bt_bb_vertical_align_top bt_bb_align_left bt_bb_padding_normal bt_bb_animation_fade_in animate\" style=\"; --column-width:6;\" data-width=\"6\" data-bt-override-class=\"{}\"><div class=\"bt_bb_column_content\"><div class=\"bt_bb_column_content_inner\"><header class=\"bt_bb_headline bt_bb_dash_none bt_bb_size_medium bt_bb_align_inherit\" style=\";font-family:&#039;Ubuntu&#039;\" data-bt-override-class=\"{&quot;bt_bb_size_&quot;:{&quot;current_class&quot;:&quot;bt_bb_size_medium&quot;,&quot;xxl&quot;:&quot;medium&quot;,&quot;xl&quot;:&quot;medium&quot;},&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_inherit&quot;,&quot;xxl&quot;:&quot;inherit&quot;,&quot;xl&quot;:&quot;inherit&quot;}}\"><h2 style=\"font-family:'Ubuntu'\"><span class=\"bt_bb_headline_content\"><span>Frequently asked questions<\/span><\/span><\/h2><\/header><div class=\"bt_bb_separator bt_bb_border_style_none bt_bb_bottom_spacing_20\" data-bt-override-class=\"null\"><\/div><div class=\"bt_bb_accordion bt_bb_color_scheme_5 bt_bb_style_simple bt_bb_shape_square\" style=\"font-weight: 33;; --accordion-primary-color:#000000; --accordion-secondary-color:#cbccc7;\" data-closed=closed><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_title\">When must gaskets be applied?<\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" ><\/p>\n<div class=\"answer\">\n<p>Gaskets must be applied only on pipes installed in pellet stoves because they have forced fume expulsion (by means of a fan) that forms a certain pressure inside the pipes. Gaskets must be used to prevent fumes from leaking out of the connections between the various pieces. In wood stoves instead, the fumes are expulsed by natural draught. There is no pressure inside the pipes and for this reason there is no need for gaskets. Also remember that fume temperatures inside wood stoves are usually higher than those in pellet stoves and higher than those that can be withstood by gaskets.<\/p>\n<\/div>\n<p>\n<\/div><\/div><\/div><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_title\">How vitreous enamelled pipes can be cut?<\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" ><\/p>\n<div class=\"answer\">\n<p>Because obligatory lengths must be respected during installation, the desired adaptation cannot always be obtained using standard pieces or even using telescoping pieces. In this case, straight pieces must be cut. Vitreous enamelled pipes can be easily cut by respecting the following rules:  <\/p>\n<ul>\n<li>use a cutting wheel with slender disks (1 \/ 1.2 mm);<\/li>\n<li>apply paper adhesive tape all along the circumference of the cut to be made. Make the cut along the edge of the tape on the side to be discarded, and in this way the tape will both show the right line to follow during cutting and prevent the enamel from splitting off; <\/li>\n<\/ul>\n<p>Classic pipes are conical, whereas Plus and Pellet pipes are cylindrical. The cut must be made beyond the midpoint of their length in order to permit insertion: for example, if a 40 cm piece is required, it must be cut from a standard 50 cm length pipe. If the same piece were to be cut from a standard 100 cm length tube, it would be impossible to insert it in the other pieces. Whenever the cutting of pipes is not desired, others can be used, such as telescopic pieces. These pipes are often used for insertion in stainless steel flue stacks to the ceiling because they can be easily disconnected for regular cleaning. <\/p>\n<\/div>\n<p>\n<\/div><\/div><\/div><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_title\">Why covers and rings diameters are slightly wider than the pipes?<\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" ><\/p>\n<div class=\"answer\">\n<p>Covers and rings are finishing pieces used to conceal the hole required for passage through a wall or connection to a stack inside a wall. These pieces have a diameter that is slightly wider than that of the pipes because regulations prohibit the installation of perfectly horizontal sections and an upward slope of at least a few degrees (3\u00b0 or 5\u00b0) must always be ensured (if the covers and rings were of the exact same diameter the pipe could be inserted only if it were perfectly perpendicular). Furthermore, whenever flue pipes are installed in anti-condensate mode, we are obliged to enter the cover or ring with the female part having a wider diameter. <\/p>\n<\/div>\n<p>\n<\/div><\/div><\/div><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_title\">How can pipes be installed in non-vertical position or with a varied installation direction and still be compliant with the minimum statutory requirements?<\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" ><\/p>\n<div class=\"answer\">\n<p>Every horizontal or oblique duct section and every elbow leads to a decrease in the draught and for such reason must be used prudently. Horizontal sections are also more susceptible to the deposit of soot and this increases the risk of sootfire. In Italy, Standard UNI 10683:12 \u201cHeat generators fed with wood or other solid fuels: verification, installation, inspection, and maintenance\u201d specifies the following installation requirements:  <\/p>\n<ul>\n<li>minimum upward slope: 3%;<\/li>\n<li>maximum length of horizontal section: 2 meters for Plus 1.2mm and Classic; 4 meters for Pellet;<\/li>\n<li>changes in direction (elbows and T-pieces): maximum 3;<\/li>\n<\/ul>\n<\/div>\n<p>\n<\/div><\/div><\/div><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_title\">Is it important to clean the exhaust flue?<\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" ><\/p>\n<div class=\"answer\">This is of utmost importance as a clean duct provides for proper draught and correct stove operation. It also reduces the potential occurrence of \u201csoot fire\u201d, i.e. fire triggering in the pipe as a result of built-up soot taking fire, thus generating a lot of heat.<br \/>\n If the pipes are from the Pellet line, it is also essential to replace the gaskets.<\/div>\n<p>\n<\/div><\/div><\/div><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_title\">How can condensate leakage be prevented?<\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" ><\/p>\n<div class=\"answer\">Condensate leakage must be prevented as it causes fouling of the pipes and stove. To avert this problem, the pipes must be installed in anti-condensation direction, i.e. female end facing upwards. Where necessary, we recommend using a F\/F anti-condensation fitting that needs to be placed on top of the stove (provided with a male outlet): the fitting conveys any condensate likely to flow down the walls.<\/div>\n<p>\n<\/div><\/div><\/div><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_title\">Which documents are made available to the installers?<\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" ><\/p>\n<div class=\"answer\">Declaration of Performance (DoP) and instructions for installation and cleaning. Our DoP comprises both documents above and can be downloaded from our website.<br \/>\nEach product is supplied with a label bearing the relevant DoP number and the website address.<\/div>\n<p>\n<\/div><\/div><\/div><div class=\"bt_bb_accordion_item\"><div class=\"bt_bb_accordion_item_title\">What is the difference between silicone and Viton rubber gaskets?<\/div><div class=\"bt_bb_accordion_item_content\"><div  class=\"bt_bb_text\" ><\/p>\n<div class=\"answer\">Silicone gaskets are the standard gaskets and they are quite reliable. Despite this, they normally fail the tests required to be awarded temperature class T250. This is why we have introduced Viton rubber gaskets which show greater resistance to temperature, up to T250. This is important because the maximum output flue temperature declared for most pellet-burning stoves exceeds 200 \u00b0C, in other words only class T250 products should be fitted for the sake of regulatory compliance.<\/div>\n<p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><div  class=\"bt_bb_column col-xxl-6 col-xl-6 bt_bb_vertical_align_top bt_bb_align_left bt_bb_padding_20 bt_bb_animation_fade_in animate\" style=\"; --column-width:6;\" data-width=\"6\" data-bt-override-class=\"{}\"><div class=\"bt_bb_column_content\"><div class=\"bt_bb_column_content_inner\"><div class=\"bt_bb_separator bt_bb_border_style_none bt_bb_top_spacing_ bt_bb_bottom_spacing_40 bt_bb_hidden_md bt_bb_hidden_lg\" data-bt-override-class=\"{&quot;bt_bb_top_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_top_spacing_&quot;,&quot;xxl&quot;:&quot;&quot;,&quot;xl&quot;:&quot;&quot;},&quot;bt_bb_bottom_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_bottom_spacing_40&quot;,&quot;xxl&quot;:&quot;40&quot;,&quot;xl&quot;:&quot;40&quot;}}\"><\/div><div class=\"bt_bb_slider bt_bb_height_auto bt_bb_show_dots_bottom bt_bb_animation_fade animate bt_bb_overflow_no bt_bb_thick_line_alternate bt_bb_active_dot_accent bt_bb_inactive_dot_light_font bt_bb_slider_arrows_dark_font_light_bg bt_bb_arrows_size_normal\" style=\"max-width: 1000px; 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--section-primary-color:#000000; --section-secondary-color:#acec0d;\" data-bt-override-class=\"{&quot;bt_bb_top_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_top_spacing_100&quot;,&quot;xxl&quot;:&quot;100&quot;,&quot;xl&quot;:&quot;100&quot;},&quot;bt_bb_bottom_spacing_&quot;:{&quot;current_class&quot;:&quot;bt_bb_bottom_spacing_100&quot;,&quot;xxl&quot;:&quot;100&quot;,&quot;xl&quot;:&quot;100&quot;},&quot;bt_bb_negative_margin_&quot;:{&quot;current_class&quot;:&quot;bt_bb_negative_margin_&quot;,&quot;xxl&quot;:&quot;&quot;,&quot;xl&quot;:&quot;&quot;}}\"><div class=\"bt_bb_background_image_holder_wrapper\"><div class=\"bt_bb_background_image_holder btLazyLoadBackground\"  data-background_image_src=\"https:\/\/savefumisteria.it\/wp-content\/uploads\/2023\/08\/save-gallery-3.jpg\" data-parallax-zoom-start=\"1\" data-parallax-zoom-end=\"1\" data-parallax-blur-start=\"0\" data-parallax-blur-end=\"0\" data-parallax-opacity-start=\"1\" data-parallax-opacity-end=\"1\" style=\" background-image: url(&#039;https:\/\/savefumisteria.it\/wp-content\/plugins\/bold-page-builder\/img\/blank.gif&#039;);\"><\/div><\/div><div class=\"bt_bb_port\"><div class=\"bt_bb_cell\"><div class=\"bt_bb_cell_inner\"><div class=\"bt_bb_row \"  data-bt-override-class=\"{}\"><div class=\"bt_bb_row_holder\" ><div  class=\"bt_bb_column col-xxl-12 col-xl-12 col-xs-12 col-sm-12 col-md-12 col-lg-12 bt_bb_vertical_align_top bt_bb_align_center bt_bb_padding_normal bt_bb_animation_fade_in zoom_out animate\" style=\"; --column-width:12;\" data-width=\"12\" data-bt-override-class=\"{}\"><div class=\"bt_bb_column_content\"><div class=\"bt_bb_column_content_inner\"><div class=\"bt_bb_separator bt_bb_border_style_none bt_bb_bottom_spacing_100\" data-bt-override-class=\"null\"><\/div><header class=\"bt_bb_headline bt_bb_dash_none bt_bb_superheadline bt_bb_size_normal bt_bb_align_inherit\" data-bt-override-class=\"{&quot;bt_bb_size_&quot;:{&quot;current_class&quot;:&quot;bt_bb_size_normal&quot;,&quot;xxl&quot;:&quot;normal&quot;,&quot;xl&quot;:&quot;normal&quot;},&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_inherit&quot;,&quot;xxl&quot;:&quot;inherit&quot;,&quot;xl&quot;:&quot;inherit&quot;}}\"><h3><span class=\"bt_bb_headline_superheadline\"><span>LET\u2019S GET IN TOUCH<\/span><\/span><span class=\"bt_bb_headline_content\"><span>Are you a <u>retailer, the owner of an on-line store<\/u> or a hardware store? Are you looking for a punctual and reliable partner? <\/span><\/span><\/h3><\/header><div class=\"bt_bb_separator bt_bb_border_style_none bt_bb_bottom_spacing_40\" data-bt-override-class=\"null\"><\/div><div  class=\"bt_bb_text\" ><\/p>\n<p>Contact us! We may be the ideal partner for your business.<\/p>\n<p>\n<\/div><div class=\"bt_bb_separator bt_bb_border_style_none bt_bb_bottom_spacing_60\" data-bt-override-class=\"null\"><\/div><div class=\"bt_bb_button bt_bb_color_scheme_9 bt_bb_icon_position_left bt_bb_style_filled bt_bb_size_large bt_bb_width_inline bt_bb_shape_inherit bt_bb_target_self bt_bb_align_inherit\" style=\"; --primary-color:#000000; --secondary-color:#acec0d;\" data-bt-override-class=\"{&quot;bt_bb_size_&quot;:{&quot;current_class&quot;:&quot;bt_bb_size_large&quot;,&quot;xxl&quot;:&quot;large&quot;,&quot;xl&quot;:&quot;large&quot;},&quot;bt_bb_align_&quot;:{&quot;current_class&quot;:&quot;bt_bb_align_inherit&quot;,&quot;xxl&quot;:&quot;inherit&quot;,&quot;xl&quot;:&quot;inherit&quot;}}\"><a href=\"mailto:save@savefumisteria.it\" target=\"_self\" class=\"bt_bb_link\" title=\"Contact us\"><span class=\"bt_bb_button_text\" >Contact us<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div><!-- cell_inner --><\/div><!-- cell --><\/div><!-- port --><\/section><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-33275","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/savefumisteria.it\/en\/wp-json\/wp\/v2\/pages\/33275","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/savefumisteria.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/savefumisteria.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/savefumisteria.it\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/savefumisteria.it\/en\/wp-json\/wp\/v2\/comments?post=33275"}],"version-history":[{"count":3,"href":"https:\/\/savefumisteria.it\/en\/wp-json\/wp\/v2\/pages\/33275\/revisions"}],"predecessor-version":[{"id":34224,"href":"https:\/\/savefumisteria.it\/en\/wp-json\/wp\/v2\/pages\/33275\/revisions\/34224"}],"wp:attachment":[{"href":"https:\/\/savefumisteria.it\/en\/wp-json\/wp\/v2\/media?parent=33275"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}